Refund policy

REFUND POLICY

Last Updated: August 24, 2026

At Classically Elegant, every product is thoughtfully prepared with care and attention to detail. We want you to feel confident when placing your order and will gladly assist if something arrives damaged, defective, or incorrect.

RETURNS & EXCHANGES

Due to the nature of fragrance, home fragrance, and personal care products, all sales are final. We do not accept returns or exchanges for candles, wax melts, room sprays, body mists, or other fragrance and personal care products.

Please review product descriptions and fragrance notes carefully before purchasing. Fragrance preference, fragrance strength, or a change of mind does not qualify an item for a return, exchange, or refund.

For safety and carrier-compliance reasons, alcohol-based products must not be returned by mail unless Classically Elegant provides specific return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or contains an incorrect item, please contact us within seven (7) days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product, shipping box, and interior packaging

Please retain the product and all packaging until we have reviewed your request. Do not return an item without first receiving instructions from Classically Elegant.

After reviewing the information provided, we will work with you toward an appropriate resolution, which may include a replacement or refund.

HANDCRAFTED PRODUCT VARIATIONS

Because our products are prepared in small batches, slight variations in color, finish, wax appearance, or other visual details may occur. These natural variations do not affect product quality and are not considered defects.

CANCELLATIONS & ORDER CHANGES

If you need to cancel or change an order, please contact us as soon as possible. We will make every effort to accommodate your request before processing begins, but changes and cancellations cannot be guaranteed once an order has entered production, packing, or fulfillment.

FINAL-SALE ITEMS

Gift cards, customized products, clearance items, and products specifically marked “Final Sale” are not eligible for return, exchange, or refund, except when required by applicable law.

REFUND PROCESSING

Approved refunds are issued to the original payment method. Original shipping charges are nonrefundable unless the refund results from an error by Classically Elegant or an eligible damaged or defective order.

After a refund is issued, the time required for it to appear in your account is determined by your bank or financial institution.

QUESTIONS

For questions regarding an order or this policy, please contact:

contact@classicallyelegant.com